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W&H (UK) Technical Service Department

Even with top quality products, there are always times when they need repair or maintenance. For that reason, we focus on offering a high quality after sales service as it is just as important as the quality of our products.

In order to maintain a consistently high standard of service, our factory trained technicians offer a 24-hour turnaround handpiece repair service. They always use genuine W&H parts and the correct W&H tooling.

We invite all UK based customers to contact us today for a postage paid Hand-i-Pack for the safe carriage of your handpieces to W&H (UK) Ltd.

NOTE: A decontamination certificate must be completed and enclosed when sending items by post.

Downloads

Health and Safety Decontamination Certificate

Quality Service For Quality Products

W&H Pre-paid Hand-i-Pack

Our Service Is Our Success

To ensure optimum performance, we recommend that instruments and surgical units are returned at least once annually for an inspection and maintenance.

Decontamination Equipment Servicing and Validation

In addition to our in-house Technical Service Department, W&H (UK) also has a team of factory trained field-based engineers, supporting sterilizers and washer disinfector dryers across the United Kingdom.

Our aim is always to provide top quality service for W&H products, and ensure our team are rigorously trained. Our factory-trained Field Service Engineers have also undergone extensive training with independent decontamination experts at Eastwood Park Training Centre to ensure that they have the relevant City & Guilds qualifications.

Premium Care Service contracts are available for all of our sterilizers and washer disinfector dryers, guaranteeing a rapid response to any issue.

Answers to common questions can also be found on this website.